Prerequisites: Completed Registration & Verification
Overview
The JamDrive driver app is packed with features to help you earn more, stay safe, and manage your driving career. This tutorial covers all the features available to you.
App Navigation
Main Tabs
| Tab | What It Does |
|---|---|
| Home | Go online/offline, see map with your location |
| Earnings | View earnings, trip history, payout status |
| Profile | Account settings, documents, vehicle info |
| Notifications | Ride requests, promotions, alerts |
Home Screen
Going Online/Offline
- Toggle switch at the top of the home screen
- Online = You'll receive ride requests
- Offline = No ride requests
- Your location is shared with passengers only when you're online
Map View
- Shows your current location
- Heat map overlay — Red/orange areas indicate high demand
- Nearby drivers — See other drivers in your area (competitive awareness)
Ride Requests
When online, ride requests appear as cards showing:
- Passenger name and rating
- Pickup location
- Estimated fare
- Distance to pickup
- 15-second accept/decline timer
Earnings Dashboard
Overview
Access via Earnings tab:
| Section | What It Shows |
|---|---|
| Today | Current day's earnings |
| This Week | Weekly total (Mon-Sun) |
| This Month | Monthly total |
| All Time | Total career earnings |
| Pending | Amount awaiting next payout |
| Average per Ride | Your average fare |
Trip History
View all past trips with details:
- Date and time
- Pickup and destination addresses
- Fare amount
- Your earnings (after commission)
- Payment method (card/cash)
- Passenger rating
- Your rating for that trip
Filtering Trips
Filter your trip history by:
- Date range
- Payment type (card/cash)
- Ride status (completed, cancelled)
Profile Management
Personal Information
Update your profile:
- Name — Displayed to passengers
- Phone number — For ride-related communication
- Email — Account notifications
- Profile photo — What passengers see
- Emergency contact — For safety features
Vehicle Management
Manage your registered vehicles:
- Add a new vehicle — Register additional vehicles
- Update vehicle info — Change details on existing vehicle
- Upload vehicle photos — Front, side, back views
- Switch vehicles — If you drive multiple cars
Document Management
View and update your verification documents:
- Driver's license (with expiry date)
- Vehicle registration
- Insurance certificate
- Roadworthiness certificate
- Background check status
Document renewal reminders:
- The app will notify you 30 days before any document expires
- Upload new documents before expiry to avoid deactivation
Subscription Plans
Plan Comparison
| Feature | Basic | Standard | Driver+ |
|---|---|---|---|
| Commission | 15% | 12% | 5% |
| Monthly Fee | Free | JMD 299 | JMD 499 (JMD 249.50 launch) |
| Ride Notification | Standard | After 3 sec delay | Immediate |
| Payout Speed | Weekly | Weekly | Next-day available |
| Fuel Perks | No | No | Yes |
| Support Priority | Standard | Priority | Premium |
| Rating Requirement | 4.0+ | 4.0+ | 4.5+ |
Upgrading Your Plan
- Go to Profile > Subscription
- View available plans
- Tap "Upgrade" on your preferred plan
- Confirm payment via Stripe
- Plan takes effect immediately
Launch special: Driver+ at 50% off (JMD 249.50/mo) for the first 3 months
Referral System
Your Referral Code
Find your unique referral code in Profile > Earn > Refer Friends
How Referrals Work
- Share your code with potential drivers
- They sign up using your code
- You earn when they qualify
Earnings Per Referral
| Type | Upfront | Trigger | Residual |
|---|---|---|---|
| Car Driver | JMD 1,000 (JMD 2,000 launch) | 10 rides in 30 days | 10% ? 5% ? 3% over 12 months |
| Biker | JMD 500 (JMD 1,000 launch) | 5 deliveries in 30 days | 10% ? 5% ? 3% over 12 months |
Total per driver referral: Up to JMD 2,500 upfront + 12 months of residuals
Sharing Your Code
Methods to share:
- In-app share — Tap "Share" to send via WhatsApp, SMS, social media
- Business cards — Print cards with your referral code
- Word of mouth — Tell drivers at gas stations, parking lots
- Social media — Post about JamDrive with your code
Ratings & Reviews
Your Rating
- Shown to passengers before they accept your ride
- Based on your last 100 ratings
- 4.5+ = Excellent (Driver+ eligible)
- 4.0-4.4 = Good
- 3.5-3.9 = Needs improvement
- Below 3.5 = Risk of deactivation
How to Maintain a High Rating
- Drive smoothly — No sudden braking or acceleration
- Be polite — Greet passengers, be friendly
- Keep your car clean — Interior and exterior
- Follow the GPS — Unless passenger requests otherwise
- Be on time — Arrive at pickup promptly
- No distractions — Phone mounted, no texting while driving
- Offer amenities — Phone charger, water (if available)
Viewing Feedback
- Go to Profile > Ratings
- See your overall rating breakdown
- View individual trip ratings
- Read passenger comments (if provided)
Rating Passengers
After each ride, rate your passenger:
- 5 stars — Great passenger (respectful, ready on time, clear destination)
- 4 stars — Good passenger
- 3 stars — Average (minor issues)
- 2 stars — Below average
- 1 star — Problem passenger (rude, vomited, made you wait excessively)
Safety Features
SOS Button
- Located on the home screen (red button)
- Tap in emergencies to:
- Alert JamDrive support
- Share your location with emergency contacts
- Call 119 (Jamaica emergency services)
Ride Sharing
- Passengers can share their ride status with friends/family
- You can share your driving status with your emergency contacts
Emergency Contact
- Set up in Profile > Emergency Contact
- This person is notified if you trigger the SOS
- They receive your live location during rides
Gender-Based Preferences
- Female passengers can request female drivers
- If you're female, you may receive these preference requests
- This is a safety feature — always respect passenger preferences
PPV (Private Passenger Vehicle) Verification
- Some rides require PPV verification
- If PPV is required globally, non-verified drivers won't see these ride requests
- Complete PPV verification in Profile > Documents
Notifications
Ride Notifications
| Notification | When |
|---|---|
| New ride request | Passenger requests a ride near you |
| Ride accepted | You accepted a ride |
| Ride started | You started the ride |
| Ride completed | You completed the ride |
| Payment received | Payment deposited to your account |
System Notifications
| Notification | When |
|---|---|
| Document expiring | 30 days before document expiry |
| Subscription renewal | Before subscription renews |
| New promotion | Special offers or bonuses |
| Account update | Changes to your account |
Managing Notifications
Go to Profile > Settings > Notifications to:
- Enable/disable push notifications
- Enable/disable SMS notifications
- Set quiet hours (no notifications during certain times)
Promotional Features
Active Promo Codes
Share these with potential passengers:
| Code | Offer | Details |
|---|---|---|
WELCOMEJD | First ride FREE | Up to JMD 1,000, valid 7 days |
FOODLAUNCH | 50% off first food | Up to JMD 500, min JMD 300 |
SHIPFREE | First package FREE | Up to 5lbs, Kingston only |
DRIVERBOOST | JMD 500 after 10 rides | New drivers, first week |
Driver Promotions
- New driver bonus: JMD 500 after 10 rides (code: DRIVERBOOST)
- Referral bonuses: JMD 1,000 per qualified driver referral
- Peak hour bonuses: Extra earnings during high-demand periods
- Holiday promotions: Special bonuses during holidays
Tips & Tricks
Maximize Earnings
- Drive during peak hours:
- Lunch: 11 AM - 2 PM
- Dinner: 6 PM - 10 PM
- Friday/Saturday nights: 8 PM - 2 AM
- Airport mornings: 5 AM - 9 AM
- Position strategically:
- Stay near popular pickup points
- Move toward high-demand areas during slow periods
- After dropping off a passenger, check for nearby ride requests
- Accept more rides:
- Higher acceptance rate = more ride requests
- Short rides add up (and you might get a long ride next)
- Don't cherry-pick — volume is key
- Keep your rating high:
- 4.5+ rating gets you priority matching
- Better ratings = more ride requests
- Passengers choose drivers with higher ratings
- Refer other drivers:
- Passive income from residuals
- JMD 1,000-2,000 per referral
- Build your referral network
App Performance
- Keep the app updated — New features and bug fixes
- Close other apps — Save battery and data
- Use a phone mount — Safer driving, better GPS
- Keep phone charged — Use a car charger
- Test GPS accuracy — Make sure your location is precise
Troubleshooting
| Issue | Solution |
|---|---|
| App not receiving ride requests | Check you're online; verify GPS is enabled; check internet connection |
| GPS showing wrong location | Calibrate GPS in phone settings; restart app |
| Can't upload documents | Ensure file < 5MB, JPG/PNG format |
| Payment not showing | Card payments take 24-48h to appear; cash is instant |
| App crashing | Update to latest version; clear app cache |
| Can't go online | Check subscription status; verify documents are current |
| Rating dropped suddenly | Check recent trip feedback; focus on improvement areas |
Getting Help
- In-app support: Profile > Help > Contact Support
- Phone: 876-JAM-DRIVE (526-3748)
- Email: support@jamdriveja.com
- Emergency: 119 (Jamaica emergency services)
- Payroll: payroll@jamdrive.com