Full 13-Step Merchant Onboarding

Welcome

What happens: You register on the JamDrive merchant platform at merchant.jamdriveja.com and create your account.

Action required:

1. Visit merchant.jamdriveja.com
2. Click "Sign Up" or "Get Started"
3. Enter your email, phone number, and create a password
4. Verify your email address via the verification link
5. You'll receive a welcome email with next steps

Time required: 3 minutes

Business Verification

What happens: JamDrive verifies your business is legitimate and active.

Action required:

1. Log in to your merchant dashboard
2. Navigate to Onboarding > Business Verification
3. Enter your business details:
   • Business name (as registered)
   • Business type (restaurant, grocery store, convenience store, etc.)
   • TRN number
   • Business registration number (if applicable)
   • Business address
   • Phone number
4. Upload your business registration document (photo or PDF)
5. Submit for verification

What we check:

• Business name matches registration
• TRN is valid
• Business is active and in good standing

Time required: 5 minutes (verification review: 1-2 business days)

Identity Verification

What happens: We verify the identity of the business owner or authorized representative.

Action required:

1. Navigate to Onboarding > Identity Verification
2. Upload a clear photo of your government-issued ID:
   • Passport (preferred)
   • Voter ID
   • National ID
3. Take a selfie photo for identity matching
4. Submit for verification

Photo tips:

• All four corners of the ID must be visible
• Text must be clearly readable
• No glare or shadows
• Use good lighting

Time required: 3 minutes (verification review: 1-2 business days)

Bank Details

What happens: You set up the bank account where your earnings will be deposited.

Action required:

1. Navigate to Onboarding > Bank Details
2. Enter your bank information:
   • Bank name (select from list of Jamaican banks)
   • Branch name
   • Account number
   • Account holder name (must match your ID)
   • Account type (savings or current)
3. Upload a bank statement or voided check for verification
4. Submit

Time required: 5 minutes

Tax Information

What happens: We collect tax information required for compliance and reporting.

Action required:

1. Navigate to Onboarding > Tax Information
2. Enter your tax details:
   • TRN (if not already provided)
   • Tax filing status
   • Whether you're registered for GCT (General Consumption Tax)
3. Upload your TRN certificate or tax compliance document
4. Submit

Time required: 3 minutes

Business Hours

What happens: You set your operating hours so customers know when you're open.

Action required:

1. Navigate to Onboarding > Business Hours
2. Set your hours for each day:
   • Monday through Sunday
   • Opening time and closing time
   • Mark days as "Closed" if applicable
3. Save your hours

Example:

Time required: 3 minutes

Delivery Settings

What happens: You configure how deliveries work for your restaurant.

Action required:

1. Navigate to Onboarding > Delivery Settings
2. Configure:
   • Delivery radius — How far you'll deliver (in km)
   • Minimum order — Minimum order amount for delivery
   • Delivery fee — Fee you charge for delivery (or set to 0 for free delivery)
   • Estimated delivery time — Typical delivery duration
   • Delivery zones — Specific areas you serve (optional)
3. Save your settings

Recommendations:

• Start with a 5-10km delivery radius
• Set minimum order to JMD 500-1,000
• Consider offering free delivery for orders over JMD 1,500 to increase average order value

Time required: 5 minutes

Logo & Banner

What happens: You upload your branding materials that customers will see in the app.

Action required:

1. Navigate to Onboarding > Logo & Banner
2. Upload:
   • Logo — Square image, minimum 300x300px (PNG or JPG)
   • Banner — Wide image, minimum 1200x400px (PNG or JPG)
3. Preview how they'll appear in the app
4. Adjust or re-upload if needed

Image tips:

• Use high-resolution images
• Logo should be on a clean background
• Banner should showcase your best dishes or storefront
• Avoid text-heavy images (they'll be small on mobile)

Time required: 5 minutes

Menu Upload

What happens: You create your menu with all the items customers can order.

Action required:

1. Navigate to Onboarding > Menu Upload
2. Create categories (e.g., Appetizers, Main Courses, Drinks, Desserts)
3. For each menu item, add:
   • Item name
   • Description (keep it brief but appetizing)
   • Price (in JMD)
   • Photo (recommended — items with photos get 3x more orders)
   • Category assignment
   • Dietary tags (optional: vegetarian, vegan, spicy, gluten-free)
   • Preparation time (optional)
4. Mark items as available or unavailable
5. Save your menu

Menu tips:

• Start with your most popular items
• Add clear, appealing descriptions
• Price competitively (check what similar restaurants charge)
• Include at least 5-10 items to start
• Update regularly as items change

Time required: 15-30 minutes (depending on menu size)

Photos

What happens: You upload additional photos of your restaurant, food, and environment.

Action required:

1. Navigate to Onboarding > Photos
2. Upload 5-10 photos:
   • Interior/ambiance shots
   • Food close-ups
   • Storefront/exterior
   • Team photos (optional)
3. Arrange photos in preferred order
4. Save

Photo tips:

• Natural lighting works best
• Show your food at its most appetizing
• Include variety (food, space, people)
• Minimum resolution: 800x600px

Time required: 5 minutes

Training

What happens: You complete a short training module on using the JamDrive merchant platform.

Action required:

1. Navigate to Onboarding > Training
2. Review the training materials:
   • How to receive and manage orders
   • How to update your menu
   • How to handle cancellations
   • How to respond to customer reviews
   • How to view your earnings and analytics
3. Complete the short quiz (5 questions)
4. Submit

Time required: 10 minutes

Test Order

What happens: You place a test order to make sure everything works end-to-end.

Action required:

1. Navigate to Onboarding > Test Order
2. The system will guide you through placing a test order:
   • A test order will be placed on your restaurant
   • You'll receive the order notification
   • Process the order as you normally would
   • The test order will be marked as complete
3. Confirm the test order was successful

What we verify:

• Order notifications are received
• Menu items display correctly
• Pricing is accurate
• Order processing workflow works

Time required: 10 minutes

Live!

What happens: Your restaurant is now live on the JamDrive platform and customers can start ordering!

What you get:

• Your restaurant is listed in the JamDrive app
• Customers in your delivery area can find and order from you
• You'll receive real-time order notifications
• Earnings are tracked and deposited weekly

Post-launch checklist:

• Monitor your first orders closely
• Respond to customer reviews
• Keep your menu updated
• Maintain accurate business hours
• Check your earnings dashboard regularly