Overview
JamDrive uses Stripe Connect to handle all merchant payouts. This means your earnings are deposited directly to your bank account on a weekly basis. This tutorial walks you through setting up your Stripe Connect account.
Why Stripe Connect?
- Automatic payouts — Earnings deposited weekly to your bank
- Secure — PCI-compliant payment processing
- Transparent — See exactly what you earn per order
- Flexible — Support for card payments from customers
Setting Up Stripe Connect
1
Access Stripe Setup
- Log in to your JamDrive merchant dashboard
- Navigate to Settings > Payments or Onboarding > Bank Details
- Click "Set Up Stripe Payouts"
- You'll be redirected to a Stripe onboarding page
2
Enter Business Information
Stripe will ask for:
| Field | What to Enter |
|---|---|
| Business type | Individual, LLC, or Corporation |
| Business name | Your registered business name |
| Business address | Your physical business address |
| Business website | Your website or social media page (if available) |
| Business description | Brief description of what you sell |
3
Enter Personal Information (Account Holder)
| Field | What to Enter |
|---|---|
| Full legal name | Must match your government ID |
| Date of birth | Your date of birth |
| Home address | Your personal home address |
| Phone number | For verification codes |
| Last 4 of SSN/TRN | Last 4 digits of your TRN |
Note: Stripe requires personal information from the account holder for identity verification. This is standard for all payment processors.
4
Enter Bank Account Details
| Field | What to Enter |
|---|---|
| Account holder name | Name on the bank account |
| Account type | Savings or Current |
| Routing/Sort code | Your bank's sort code |
| Account number | Your bank account number |
Accepted banks in Jamaica:
- National Commercial Bank (NCB)
- Sagicor Bank
- Scotiabank
- JMMB Bank
- First Global Bank
- CIBC FirstCaribbean
- Other major Jamaican banks
5
Verify Your Identity
Stripe may request additional verification:
- Upload a photo of your government ID (passport, voter ID, or national ID)
- Take a selfie for identity matching
- Provide a utility bill or bank statement (proof of address, dated within 3 months)
6
Submit and Wait
- Review all entered information
- Click "Submit"
- Stripe will review your application (typically 1-3 business days)
- You'll receive an email notification when your account is verified
Stripe Account Status
Your Stripe account status will show in the JamDrive dashboard:
| Status | Meaning | Action Required |
|---|---|---|
| Not Set Up | No Stripe account linked | Complete the setup above |
| Pending | Application submitted, under review | Wait for verification |
| Action Required | Stripe needs more information | Check your email and dashboard |
| Verified | Account fully verified | You're ready to receive payouts |
| Restricted | Account limited | Contact support |
Understanding Your Earnings
How Payouts Work
- Customers pay via card or cash on the JamDrive platform
- JamDrive takes a commission (5-10% depending on your plan)
- Your share is accumulated in your Stripe balance
- Weekly payout — Your balance is deposited to your bank account
Earnings Dashboard
View your earnings in the JamDrive dashboard:
- Total Revenue — Gross sales before commission
- Platform Commission — JamDrive's take rate
- Net Earnings — Your share after commission
- Pending Payout — Amount waiting for next payout
- Paid Out — Total deposited to your bank
Commission Rates
| Plan | Commission | Monthly Fee |
|---|---|---|
| Free | 10% | Free |
| Growth | 8% | JMD 1,500/mo |
| Enterprise | 5-6% | Custom |
Key selling point: Even at 10%, merchants keep 90% of every sale on JamDrive vs. 65-75% on foreign platforms.
Payout Schedule
| Detail | Info |
|---|---|
| Payout frequency | Weekly |
| Payout day | Every Monday (for previous week's earnings) |
| Minimum payout | JMD 1,000 |
| Processing time | 2-3 business days to reach your bank |
| Currency | JMD (Jamaican Dollars) |
Managing Your Stripe Account
Updating Bank Details
- Log in to your JamDrive dashboard
- Go to Settings > Payments
- Click "Update Bank Details"
- Enter new bank information
- Submit for verification
Note: Changing bank details may cause a temporary hold on the next payout while verification completes.
Viewing Stripe Dashboard
You can also access your full Stripe dashboard:
- Go to Settings > Payments
- Click "View Stripe Dashboard"
- You'll be redirected to Stripe's dashboard where you can:
- See detailed transaction history
- Download statements
- Manage payout schedules
- Update personal information
Common Issues
| Issue | Solution |
|---|---|
| Stripe verification taking long | Check your email for additional document requests; ensure all info matches your ID |
| Payout not received | Verify bank details are correct; check if minimum payout (JMD 1,000) was met |
| "Action Required" status | Log in to Stripe dashboard via JamDrive to see what's needed |
| Wrong bank account | Update bank details in Settings > Payments; new account takes effect next payout cycle |
| Account restricted | Contact Stripe support via the dashboard or email kemar@jamdriveja.com |
Security & Privacy
- Stripe is PCI DSS Level 1 certified — the highest level of payment security
- Your bank details are encrypted and never stored on JamDrive servers
- JamDrive staff cannot see your full bank account number
- All data is handled by Stripe's secure infrastructure
Need Help?
- JamDrive Support: kemar@jamdriveja.com | 876-JAM-DRIVE
- Stripe Support: Available through the Stripe dashboard
- General Questions: support@jamdriveja.com