Booking Rides

Overview

JamDrive makes it easy to get from A to B with affordable, reliable rides. This tutorial covers everything you need to know about booking and managing rides.

Booking a Ride

While Waiting for Your Driver

Driver Information

Once a driver accepts, you'll see:

• Driver name and photo
• Vehicle details (make, model, color, plate number)
• Driver rating (stars)
• Estimated arrival time
• Real-time location on the map

Contacting Your Driver

• Call — Tap the phone icon to call your driver
• Message — Tap the chat icon to send a text message
• Share ride — Send your ride status to a friend or family member

During Your Ride

What Happens

1. Driver arrives at your pickup location
2. Driver taps "Arrived" — you get a notification
3. Verify the driver's identity (ask: "What's my name?" or "Where are we heading?")
4. Driver taps "Start Ride" — the trip begins
5. You can track the route in real-time on the map
6. Driver arrives at destination
7. Driver taps "Complete Ride" — payment is processed

Real-Time Tracking

• Your location is shared with the driver (for pickup)
• You can see the route on the map
• Share your trip status with emergency contacts

Communication During Ride

• You can call or message the driver at any time
• Use the in-app chat for non-urgent communication
• For emergencies, use the SOS button (see Safety & Support)

Scheduling Rides in Advance

How to Schedule

1. On the booking screen, tap "Schedule" or "Now" to switch to scheduling
2. Select your date and time (up to 7 days in advance)
3. Enter pickup and destination as normal
4. Tap "Schedule Ride"

When Your Scheduled Ride is Due

• You'll receive a reminder 15 minutes before
• A driver will be assigned automatically
• You'll get the same tracking and communication features as a regular ride

Best Use Cases

• Airport pickups
• Work commutes
• Important appointments
• Early morning or late night rides

Ride Sharing

How to Share a Ride

1. On the booking screen, tap "Share Ride"
2. A unique share code is generated
3. Share this code with friends who want to go the same direction
4. They can join your ride using the code
5. The fare is split between all passengers

Benefits

• Save money by splitting the fare
• Reduce traffic and emissions
• Meet new people

Negotiating Fares

When Negotiation is Available

• For longer trips
• During off-peak hours
• When the driver offers a counter-offer

How It Works

1. You can offer a lower fare when booking
2. The driver sees your offer and can:
   • Accept — Ride proceeds at your offered fare
   • Reject — You can offer again or accept the original fare
   • Counter — Driver proposes a different fare
3. Once agreed, the ride is confirmed

Completing Your Ride

Payment

• Card payment — Automatically charged to your saved card. No action needed.
• Cash payment — Pay the driver directly in cash. Keep the exact amount if possible.

Rating Your Driver

After the ride, you'll be prompted to rate your driver:

• 5 stars — Excellent experience
• 4 stars — Good experience
• 3 stars — Average
• 2 stars — Below average
• 1 star — Poor experience

You can also leave a written review and tip your driver.

Tipping

• Add a tip after completing the ride
• Tips go 100% to the driver (no platform fee)
• Recommended: 10-15% for good service

Cancellation Policy

Free Cancellation

• Within 2 minutes of booking — Free
• Before driver arrives — Small fee may apply
• After driver arrives — Cancellation fee applies

How to Cancel

1. Tap "Cancel Ride" on the ride screen
2. Select a reason for cancellation
3. Confirm cancellation

Cancellation Fees

Timing	Fee
Within 2 minutes	Free
2-5 minutes after booking	JMD 100
After driver has arrived	JMD 200
No-show (driver waits 5 min)	JMD 300

Saved Places

Adding Saved Places

1. Go to Profile > Saved Places
2. Tap "Add Place"
3. Enter the address and give it a name (e.g., "Home", "Work", "Mom's House")
4. Save

Using Saved Places

• When booking, tap the star icon next to the destination field
• Select from your saved places for quick booking

Trip History

Viewing Past Trips

1. Go to Profile > Trip History or Activity
2. See all your past rides with:
   • Date and time
   • Pickup and destination
   • Fare paid
   • Driver name and rating
   • Payment method used

Downloading Receipts

• Tap on any trip to see details
• Tap "Download Receipt" for an email receipt
• Useful for expense reports or tax purposes

Common Scenarios

Tips for Great Rides

1. Be ready — Be at the pickup location when the driver arrives
2. Confirm your identity — Tell the driver your name when they arrive
3. Rate honestly — Your ratings help other passengers choose drivers
4. Tip when you can — Drivers appreciate tips for good service
5. Use saved places — Speeds up booking for frequent destinations
6. Schedule ahead — For important trips, schedule in advance

Need Help?

• In-app support: Tap "Help" in the app
• Phone: 876-JAM-DRIVE (526-3748)
• Email: support@jamdriveja.com
• Emergency: 119 (Jamaica emergency services)