Payment & Promos

Overview

JamDrive offers flexible payment options and regular promo codes to save you money. This tutorial covers everything about payments, promo codes, subscriptions, and managing your wallet.

Payment Methods

Credit/Debit Cards (Stripe)

Adding a Card

Supported Cards

• Visa
• Mastercard
• American Express
• Debit cards with Visa/Mastercard logo

Managing Cards

• Add multiple cards
• Set a default card for automatic payments
• Remove old cards
• View card last 4 digits only (full number never stored)

Cash Payments

How Cash Works

1. Select "Cash" as your payment method when booking
2. Pay the driver directly when you arrive at your destination
3. No card processing — you pay the exact fare amount

When to Use Cash

• When you don't have a card
• For smaller trips
• When you prefer cash transactions

E-Wallet (Coming Soon)

• Mobile wallet integration is in development
• Will support major Jamaican e-wallets

How Payments Work

Card Payments

1. You book a ride or place a food order
2. Your card is charged when the ride completes or order is delivered
3. The fare includes:
   • Base fare — Distance + time calculation
   • Service charge — JMD 125 platform fee
   • Promo discount — If a promo code is applied
4. A receipt is sent to your email

Payment Timeline

Event	When
Ride completed	Card charged immediately
Food delivered	Card charged immediately
Receipt emailed	Within minutes
Refund (if applicable)	3-5 business days

Promo Codes

How to Apply a Promo Code

1. Before booking a ride or placing an order, look for "Promo Code" or "Add Code"
2. Enter the code exactly as shown (codes are case-sensitive)
3. Tap "Apply"
4. The discount is applied to your fare/order total
5. You'll see the discounted amount at checkout

Active Promo Codes

Ride Promo Codes

Code	Offer	Details
WELCOMEJD	First ride FREE	Up to JMD 1,000, valid 7 days from signup
JAMHOLIDAY	25% off all rides	Dec 15 - Jan 2, max JMD 300/ride
SCHOOLEXPRESS	FREE student rides	Aug 15 - Sep 15, up to JMD 300, 2 rides max
WEEKENDER	25% off 2+ rides	Active on weekends

Food Promo Codes

Code	Offer	Details
FOODLAUNCH	50% off first order	Up to JMD 500, min JMD 300 order

Package Promo Codes

Code	Offer	Details
SHIPFREE	First package FREE	Up to 5lbs, Kingston only

Promo Code Rules

• One promo code per ride/order
• Codes are case-sensitive
• Some codes have minimum order amounts
• Some codes are for first-time users only
• Expired codes cannot be used
• Promo codes cannot be combined

Where to Find Promo Codes

• Welcome email — Sent when you sign up
• In-app notifications — Check for special offers
• Social media — Follow @JamDriveJA for deals
• Brand Ambassadors — Street promoters have exclusive codes
• This page — Bookmark this tutorial for reference

Subscription Plans

Passenger Plans

JamDrive offers subscription plans that give you benefits as a frequent rider:

Plan	Monthly Price	Key Benefits
Free	JMD 0	Standard rides, standard pricing
Plus	~JMD 500	Priority ride matching, reduced service fees, scheduling
Premium	~JMD 1,000	Fastest matching, lowest fees, free scheduled rides, exclusive perks

How Subscriptions Work

1. Go to Profile > Plans or Settings > Subscription
2. View available plans
3. Select a plan
4. Confirm payment via Stripe
5. Benefits activate immediately

Managing Your Subscription

• View current plan in Profile > Subscription
• Upgrade or downgrade at any time
• Cancel anytime (takes effect at end of billing cycle)
• No cancellation fees

Saved Places

Adding Saved Places

1. Go to Profile > Saved Places
2. Tap "Add Place"
3. Enter:
   • Name — e.g., "Home", "Work", "Mom's House"
   • Address — Full address
   • Place type — Home, Work, or Other
4. Save

Using Saved Places

• When booking, tap the star icon next to pickup/destination
• Select from your saved places for quick booking
• Speeds up the booking process significantly

Trip History & Receipts

Viewing Trip History

1. Go to Profile > Trip History or Activity
2. See all past rides and orders with:
   • Date and time
   • Pickup and destination
   • Fare paid
   • Payment method used
   • Driver/restaurant name
   • Rating given

Downloading Receipts

1. Tap on any trip in your history
2. Tap "Download Receipt" or "Email Receipt"
3. Receive a PDF receipt with full details
4. Useful for:
   • Expense reports
   • Tax records
   • Personal budgeting

Exporting Data

• Contact support to request a full data export
• Includes all trips, payments, and account information

Refunds

When Refunds Apply

• Cancelled ride before driver arrives — Automatic refund
• Service issue — Contact support for review
• Duplicate charge — Report immediately for refund
• Wrong amount charged — Contact support with details

How to Request a Refund

1. Go to Profile > Trip History
2. Find the trip in question
3. Tap "Report Issue"
4. Describe the problem
5. Submit — Support will review within 24-48 hours

Refund Timeline

Method	Refund Time
Card payment	3-5 business days
Promo code used	Promo credit restored

Currency & Pricing

How Fares Are Calculated

• Fares are calculated in USD (internationally recognized)
• Displayed in JMD (Jamaican Dollars) for your convenience
• Exchange rate applied at time of booking
• Service charge: JMD 125 per ride

Average Fares

Service	Average Fare
Ride	JMD 800-950
Food Delivery	JMD 1,500 (order total)
Package Delivery	JMD 300-1,200

Security

Card Security

• Cards are processed by Stripe (PCI DSS Level 1 certified)
• JamDrive never stores your full card number
• All transactions are encrypted
• You can remove your card at any time

Fraud Protection

• Unusual charges are flagged automatically
• You can freeze your account immediately if compromised
• Contact support for any suspicious activity

Tips for Saving Money

1. Use promo codes — Always check for active codes before booking
2. Share rides — Split the fare with friends going the same way
3. Subscribe — Plus or Premium plans save money for frequent riders
4. Book during off-peak — Fares may be lower during non-rush hours
5. Use cash — No card processing fees with cash
6. Refer friends — Get JMD 200 per friend who completes their first ride

Need Help?

• In-app support: Tap "Help" in the app
• Phone: 876-JAM-DRIVE (526-3748)
• Email: support@jamdriveja.com
• Billing issues: billing@jamdriveja.com