Overview
JamDrive connects you with local restaurants for fast, affordable food delivery. Browse menus, order your favourites, and get it delivered to your door — all while supporting Jamaican businesses that keep 90-95% of every sale.
Finding a Restaurant
Browsing Restaurants
- Open the JamDrive app
- Tap "Food" or the food delivery icon on the home screen
- You'll see a list of restaurants near you
- Browse by:
- Nearby — Restaurants closest to your location
- Popular — Most ordered from restaurants
- Categories — Filter by cuisine type (Chinese, Italian, Jamaican, etc.)
- Search — Type a restaurant name or dish
Restaurant Information
Each restaurant listing shows:
- Restaurant name and photo
- Rating (stars and number of reviews)
- Delivery time (estimated)
- Delivery fee
- Minimum order amount
- Distance from your location
Placing an Order
1
Select a Restaurant
- Tap on a restaurant to view their menu
- Browse categories (Appetizers, Main Courses, Drinks, Desserts, etc.)
- View item details:
- Photo — See what the dish looks like
- Description — What's in it
- Price — In JMD
- Dietary tags — Vegetarian, Vegan, Spicy, Gluten-Free
2
Add Items to Your Cart
- Tap "Add to Cart" on each item you want
- Adjust quantity with +/- buttons
- Add special instructions if needed (e.g., "No onions", "Extra spicy")
- Your cart total updates in real-time
3
Review Your Order
- Tap the cart icon to review your order
- Check:
- All items are correct
- Quantities are right
- Special instructions are noted
- Subtotal, delivery fee, and total are correct
- Edit or remove items if needed
4
Apply a Promo Code
- Tap "Promo Code" or "Add Code"
- Enter your code (e.g.,
FOODLAUNCH) - Tap "Apply"
- The discount is applied to your order total
Available food promo codes:
| Code | Offer | Details |
|---|---|---|
FOODLAUNCH |
50% off first order | Up to JMD 500, min JMD 300 order |
5
Choose Delivery Address
- Enter your delivery address or use current location
- Add delivery instructions (e.g., "Leave at door", "Call on arrival")
- Confirm the delivery address
6
Choose Payment Method
- Card — Pay with your saved credit/debit card
- Cash — Pay the delivery driver in cash
7
Place Your Order
- Review the order summary one final time
- Tap "Place Order"
- Your order is sent to the restaurant
After Placing Your Order
Order Status Updates
You'll receive notifications as your order progresses:
| Status | What It Means |
|---|---|
| Order Placed | Restaurant has received your order |
| Preparing | Restaurant is making your food |
| Ready for Pickup | Food is ready, waiting for driver |
| Picked Up | Driver has collected your food |
| On the Way | Driver is heading to you |
| Delivered | Food has arrived |
Real-Time Tracking
- See your driver's location on the map
- Track estimated delivery time
- Get updates as status changes
Contacting the Restaurant or Driver
During Preparation
- You can message the restaurant for special requests
- Changes may not be possible once preparation starts
During Delivery
- Call driver — Tap the phone icon
- Message driver — Tap the chat icon
- Share delivery status — Send tracking link to friends
Receiving Your Order
What to Expect
- Driver arrives at your delivery address
- You'll get a notification: "Your order has arrived"
- Driver will hand off the food (or leave at door if you requested)
Checking Your Order
- Verify all items are included
- Check that hot food is still warm
- Report any issues immediately through the app
Rating & Review
After delivery, you'll be prompted to:
- Rate the restaurant (1-5 stars)
- Rate the driver (1-5 stars)
- Leave a review — Tell others about your experience
- Tip the driver (optional, 100% goes to driver)
Reordering Favourites
How to Reorder
- Go to Activity > Food Orders
- Find a previous order
- Tap "Reorder"
- The same items are added to your cart
- Confirm and place the order
Favourite Restaurants
- Tap the heart icon on a restaurant page
- The restaurant is added to your favourites
- Access favourites from the food home screen
Special Dietary Needs
Filtering by Diet
Look for dietary tags on menu items:
- Vegetarian
- Vegan
- Spicy
- Gluten-Free
Communicating Restrictions
- Use the special instructions field when adding items
- Examples: "No dairy", "Nut allergy", "Extra vegetables"
- For serious allergies, consider calling the restaurant directly
Delivery Areas & Fees
Delivery Radius
- Restaurants deliver within a set radius (typically 3-10km)
- If your address is outside the delivery area, the restaurant won't appear in your search
Delivery Fees
- Shown on the restaurant listing and at checkout
- Varies by restaurant and distance
- Some restaurants offer free delivery on orders over a minimum amount
Minimum Order
- Each restaurant sets a minimum order amount
- Shown on the restaurant listing
- If your cart is below the minimum, you'll need to add more items
Common Issues
| Issue | Solution |
|---|---|
| Restaurant not showing | You may be outside their delivery area |
| Item unavailable | The restaurant has marked it as out of stock |
| Order taking too long | Check the status; contact the restaurant if "Preparing" for too long |
| Wrong items delivered | Report through the app immediately for a refund/replacement |
| Food quality issue | Rate the restaurant low and contact support |
| Driver can't find address | Add more specific delivery instructions; call the driver |
Tips for Great Orders
- Check photos — Items with photos give you the best idea of what to expect
- Read reviews — See what other customers say about the restaurant
- Order during off-peak — Faster delivery during non-rush hours (2-5 PM)
- Tip your driver — Especially for fast delivery or bad weather
- Save favourites — Reorder your go-to meals quickly
- Use promo codes — Check for active codes before ordering
Need Help?
- In-app support: Tap "Help" in the app
- Phone: 876-JAM-DRIVE (526-3748)
- Email: support@jamdriveja.com