Overview
JamDrive offers same-day package and document delivery across Jamaica. Whether you need to send important documents, small parcels, or goods across town, JamDrive has you covered with real-time tracking and proof of delivery.
What You Can Send
Accepted Items
- Documents and papers
- Small parcels and packages
- Keys, electronics, and small items
- Gifts and personal items
- Business materials
Weight Limits
- First package free up to 5lbs (code:
SHIPFREE) - Maximum weight: 20lbs per package
- Maximum distance: 20km radius from pickup
Restricted Items
The following items are not allowed: Perishable food (use food delivery instead), hazardous materials, live animals, illegal items, and fragile items without proper packaging.
Sending a Package
1
Select Package Delivery
- Open the JamDrive app
- Tap "Package" or the package delivery icon
- You'll see the package delivery form
2
Enter Pickup Details
- Pickup address — Where the package will be collected
- Pickup contact name — Who the driver should collect from
- Pickup contact phone — For coordination
- Pickup instructions — e.g., "Ask for reception desk", "Leave with security"
3
Enter Delivery Details
- Delivery address — Where the package is going
- Delivery contact name — Who will receive the package
- Delivery contact phone — For coordination
- Delivery instructions — e.g., "Leave at front desk", "Call before arriving"
4
Package Details
- Package description — What's inside (e.g., "Documents", "Phone charger", "Gift box")
- Weight — Approximate weight in lbs
- Value — Declared value for insurance purposes
- Package size — Small, Medium, or Large
5
See Your Fare Estimate
The fare is calculated based on:
- Distance — Pickup to delivery distance
- Weight — Heavier packages cost more
- Size — Larger packages may cost more
You'll see the fare estimate before confirming.
6
Apply Promo Code (Optional)
| Code | Offer | Details |
|---|---|---|
SHIPFREE |
First package FREE | Up to 5lbs, Kingston only, first-time senders |
7
Choose Payment Method
- Card — Pay with your saved credit/debit card
- Cash — Pay the driver in cash at pickup
8
Confirm & Book
- Review all details
- Tap "Send Package"
- A driver is assigned to collect your package
After Booking
Pickup
- Driver heads to the pickup address
- You'll see the driver's real-time location
- Driver arrives and collects the package
- Driver confirms pickup — you get a notification
- Photo taken — Driver may photograph the package at pickup
In Transit
- Track your package in real-time on the map
- See the driver's route and estimated arrival time
- Get status updates at each stage
Delivery
- Driver arrives at the delivery address
- Package is handed to the recipient
- Proof of delivery — Photo or signature captured
- You get a notification: "Package delivered"
Package Status Updates
| Status | What It Means |
|---|---|
| Booked | Your package delivery is confirmed |
| Driver Assigned | A driver has been assigned |
| Heading to Pickup | Driver is on the way to collect |
| Picked Up | Driver has collected the package |
| In Transit | Package is on its way to delivery |
| Delivered | Package has been delivered |
Tracking Your Package
Real-Time Map
- See the driver's location on the map
- Track the route from pickup to delivery
- Estimated time of arrival updates in real-time
Status History
- View the timeline of your package journey
- See when it was picked up, when it was in transit, and when it was delivered
Sharing Tracking
- Share the tracking link with the recipient
- They can see the driver's location in real-time
Pricing
How Fares Are Calculated
- Base fare — Starting price for the delivery
- Distance charge — Per km after the first km
- Weight surcharge — Additional for heavier packages
Example Pricing
| Distance | Weight | Estimated Fare |
|---|---|---|
| 1-3 km | 1-5 lbs | JMD 300-500 |
| 3-7 km | 1-5 lbs | JMD 500-800 |
| 7-15 km | 1-5 lbs | JMD 800-1,200 |
| 1-5 km | 5-20 lbs | JMD 500-900 |
Note: Actual fares may vary. You'll always see the exact fare before confirming.
Proof of Delivery
What Is Proof of Delivery?
- Photo — Driver takes a photo of the delivered package
- Signature — Recipient may be asked to sign
- Timestamp — Exact time of delivery recorded
- GPS coordinates — Location of delivery captured
Why It Matters
- Confirms the package was delivered
- Protects against disputes
- Provides a delivery record
Tips for Sending Packages
- Package properly — Use appropriate packaging to protect contents
- Label clearly — Write the recipient's name and phone on the package
- Be specific — Detailed pickup/delivery instructions help drivers
- Weight accurately — Incorrect weight may affect pricing
- Use promo codes — Check for active codes before sending
- Track in real-time — Monitor the driver's progress
Common Issues
| Issue | Solution |
|---|---|
| Driver can't find pickup | Add more specific instructions; call the driver |
| Recipient not available | Driver will contact the recipient; package may be redelivered |
| Package damaged in transit | Report immediately through the app for investigation |
| Wrong delivery address | Contact support immediately — may be redirectable |
| Package lost | Contact support with your booking details |
Business Package Delivery
For Businesses
- Send multiple packages at once
- Bulk delivery discounts available
- Business accounts with invoicing
- API access for Enterprise tier
How to Set Up
- Contact partnerships@jamdriveja.com
- Or call 876-JAM-DRIVE
Need Help?
- In-app support: Tap "Help" in the app
- Phone: 876-JAM-DRIVE (526-3748)
- Email: support@jamdriveja.com