Help & Support

Find answers, browse step-by-step tutorials, or get in touch with our support team.

Step-by-Step Tutorials

Choose your role and follow a guided walkthrough:

Passengers & Customers

Getting Started

Download, sign up, and book your first ride

Booking Rides

Complete guide to ride-hailing features

Ordering Food

Browse restaurants, order, and track delivery

Sending Packages

Package and courier delivery guide

Payment & Promos

Payments, promo codes, and subscriptions

Safety & Support

Safety features, SOS, and getting help

Drivers

Registration & Verification

Sign up, upload docs, complete verification

First Ride Walkthrough

Go online, accept, and complete your first ride

Stripe Connect Setup

Set up your payout account to receive earnings

Driver App Features

Earnings, trips, referrals, ratings, and more

Merchants

Quick Start (5 Steps)

Get receiving orders in under 15 minutes

Full 13-Step Onboarding

Complete walkthrough of every step

Stripe Connect Setup

Set up payments and payouts

Menu & Restaurant Setup

Create your profile, upload your menu

Frequently Asked Questions

How do I request a ride?
Simply open the JamDrive app, enter your destination, choose your ride type, and confirm your booking. A nearby driver will be assigned to you immediately.
Read the full ride booking guide →
Can I schedule a ride in advance?
Yes! With JamDrive Premium, you can schedule rides up to 7 days in advance to ensure you never miss an important appointment. Just select the 'Schedule' option when booking.
Learn how to get started →
How do I order food for delivery?
Open the app, tap "Food", browse nearby restaurants, add items to your cart, and place your order. You can track your delivery in real time.
Read the food ordering guide →
How do I send a package?
Tap "Package" in the app, enter pickup and drop-off locations, choose your delivery speed, and confirm. A driver will pick up and deliver your package.
Read the package delivery guide →
How do I become a driver?
Download the JamDrive app, register as a driver, upload your license and vehicle documents, and complete verification. Once approved, you can go online and start earning.
Read the driver registration guide →
What payment methods do you accept?
We accept all major credit and debit cards via our secure Stripe integration. You can also pay with cash. Manage your payment methods in the app wallet.
Read the payment & promos guide →
How do I set up my restaurant on JamDrive?
Sign up as a merchant, add your menu with photos and prices, set your hours, and go live. The whole process takes under 15 minutes.
Read the merchant quick start guide →
Is JamDrive safe?
Yes. JamDrive includes real-time GPS tracking, an SOS button, driver background checks, and 24/7 support. All rides are monitored for safety.
Read the safety & support guide →

Still need help?

Our support team is available 24/7 to assist you with any issues.

Contact Support